JDR Restoration & Remodeling ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy applies to our website at jdrrestoration.com and all related services. By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our website.
1. Information We Collect
Information You Provide Directly
When you contact us through our website's contact form, call us, or request services, we may collect the following personal information:
| Data Type | Examples | How Collected |
|---|---|---|
| Contact Information | Full name, email address, phone number | Contact form, phone calls |
| Property Information | Service address, property type, damage description | Contact form, service requests |
| Insurance Information | Insurance provider, claim number | Service intake process |
| Communications | Messages, emails, voicemails | Direct contact with our team |
Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies, web beacons, and similar tracking technologies. This includes:
- Device and browser information — browser type and version, operating system, device type, screen resolution
- Usage data — pages visited, time spent on each page, links clicked, referring URLs
- IP address — used to determine approximate geographic location (city/state level)
- Session data — session duration, entry and exit pages, navigation paths
- Phone number interactions — if you call a phone number displayed on our website, WhatConverts may record the call source and duration for marketing attribution purposes
2. How We Use Your Information
We use the information we collect for the following purposes:
4. Third-Party Services
Our website integrates with the following third-party services that may collect data independently under their own privacy policies:
Google Tag Manager (GTM-WN4H6VL9)
A tag management system that deploys and manages tracking scripts on our website. GTM itself does not collect personal data but enables other tools such as Google Analytics.
→ Google Privacy PolicyGoogle Analytics 4 (GA4)
We use Google Analytics 4 to understand how visitors interact with our website. GA4 collects anonymized usage data including page views, session duration, device type, and geographic region. Google may use this data in accordance with its own privacy policy.
→ Google Privacy PolicyWhatConverts
We use WhatConverts for lead tracking and analytics. WhatConverts tracks the source of leads including phone calls, form submissions, and chats to help us understand which marketing channels generate inquiries. WhatConverts may collect caller ID information, call duration, and form submission data. This data is used solely for marketing attribution and service improvement.
→ WhatConverts Privacy PolicyGoogle Business Profile
Our website links to our Google Business Profile, which is governed by Google's privacy policy. Reviews and ratings displayed on our site are sourced from Google.
→ Google Privacy Policy5. Data Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:
- Service Providers: We may share information with trusted vendors and contractors who assist us in operating our website, conducting our business, or providing services to you — subject to confidentiality agreements.
- Insurance Companies: With your authorization, we may share project-related information with your insurance provider to facilitate your claim.
- Legal Requirements: We may disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of JDR Restoration & Remodeling, our customers, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change.
- With Your Consent: We may share your information for any other purpose with your explicit consent.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
| Data Category | Retention Period |
|---|---|
| Customer contact & service records | 7 years (for tax and legal compliance) |
| Website analytics data (GA4) | 14 months (Google's default retention) |
| Lead tracking data (WhatConverts) | Up to 1 year, unless required longer by law |
| Marketing communications | Until you opt out or request deletion |
| Cookies (analytics/marketing) | Session to 2 years depending on cookie type |
7. Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal information. We honor these rights regardless of where you are located:
Right to Access
Request a copy of the personal information we hold about you.
Right to Correction
Request that we correct inaccurate or incomplete personal information.
Right to Deletion
Request that we delete your personal information, subject to legal retention requirements.
Right to Opt Out
Opt out of marketing communications at any time by contacting us or using unsubscribe links.
Right to Data Portability
Request your data in a structured, machine-readable format where technically feasible.
Right to Restrict Processing
Request that we limit how we use your personal information in certain circumstances.
To exercise any of these rights, please contact us at info@jdrrestoration.com or call (972) 584-7961. We will respond to your request within 30 days.
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a CCPA request, contact us using the information in Section 11.
Texas Residents
Texas residents may have rights under the Texas Data Privacy and Security Act (TDPSA), including the right to access, correct, delete, and obtain a copy of personal data, and the right to opt out of targeted advertising. To submit a request, contact us using the information in Section 11.
8. Children's Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at info@jdrrestoration.com and we will promptly delete such information.
9. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure HTTPS encryption for all data transmitted through our website
- Access controls limiting who within our organization can access personal data
- Regular review of our data collection, storage, and processing practices
- Use of reputable third-party services with their own security certifications
Important: No method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights or freedoms, we will notify you as required by applicable law.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, notify you by email or by placing a prominent notice on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using any of the following methods:
We will respond to all privacy-related inquiries within 30 business days. For urgent matters, please call us directly.
Last updated: March 10, 2026 · © 2026 JDR Restoration & Remodeling